Questions & Answers

We receive questions from players around the world. Here are some of the most popular questions relating to the Mega Moolah game.

Every once in a while we receive angry emails from players who have lost money and did not win the Mega Moolah jackpot. They also claim that Mega Moolah is a scam. The problem of course is that not everyone can win. For example winning the Mega Moolah jackpot worth millions of dollars, euros or pounds, is won by the very few and very fortunate. It does however offer much better odds than winning the lotto, but still, it is difficult to win.

One reason for this is the Jackpot Bonus feature, which is triggered randomly. It could be triggered 10 times today and none tomorrow. There is no one pressing a button to trigger the Jackpot Bonus game. It is a random electronic action.

Mega Moolah is not a scam, it is a progressive jackpot machine with a minimum one million pound sterling jackpot guaranteed by Microgaming. Additionally, from each bet placed on the game, a small seed (fraction of the bet amount) is placed into a progressive pool. This "pooled" amount can grow to huge amounts because Mega Moolah is the world's most popular progressive slot machine.

Please note that it's not possible for e.g. Microgaming, or even MegaMoolah.com to monitor all the marketing activities of online casinos in which they promote the Mega Moolah game. The game runs on hundreds on online casinos and it would be a futile task. Therefore it's highly advisable to always sign up through MegaMoolah.com and not fall for all the ads and "lures" seen on the internet. Please note that currently MegaMoolah.com has zero marketing budget and it does not advertise anywhere and neither does it host ads. Instead it provides information about the game, it records all the jackpots won, and it contains a few selected casinos where visitors can play the game. Over the years MegaMoolah.com has removed many casinos from its website and added new ones, and will continue to do so in order to provide visitors the best and safest options where to play the game.

In terms of house edge, every player should know that slot games offer among the worst odds out of any game you can find at a casino, land-based or online. While the likes of blackjack, players can have an almost 50/50 chance in some cases to win but when it comes to slot games the odds are far more heavily stacked in favour of the casino. Now, without doubt the biggest motivators to play Mega Moolah is the fact that unlike on a game like blackjack, in which you can only ever win double your money (or 1.5x your money if you hit blackjack), on Mega Moolah it is possible to win millions of times the bet amount. The Guinness World Records holding Mega Moolah's biggest jackpot was £13.2 million. It was won with a 25p bet and that's 52 million times the bet amount!

Mega Moolah is a 'game of chance' developed by Microgaming http://www.microgaming.co.uk/, which is Licensed by the UK Gambling Commission https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39073. Microgaming is a member of e-Commerce and Online Game Regulation and Assurance (eCOGRA) http://www.ecogra.org/, a member of the Remote Gambling Association (RGA) https://www.rga.eu.com/, and furthermore licensed and regulated by the Malta Gaming Authority (MGA) http://www.mga.org.mt/. Please have a read through the various websites to get a better understanding of random number generators, slots game developers, providers, operators, and their licensors and regulators.

Given that random number generators (RNGs) are rigorously tested over millions and millions of spins by agencies like eCOGRA, it is fair to say that any faulty slot game with a predictable pattern of play would be quickly discovered and abused, and not awarded the certificate.

The software kernel responsible for Microgaming's entire gaming logic is based on the RNG layer and over the years it has been checked and approved by the leading accredited testing agencies. RNG provides a secure gaming environment that acts as a separate layer of security, ensuring that systems are further protected from attack and tampering.

View a screenshot of all the software seals awarded by eCOGRA, including to Microgaming, the developer of the Mega Moolah game:

Only play with money that you can afford to lose. If you have a problem with gambling please contact GamCare, which is the main support organisation that runs the National Gambling Helpline in the United Kingdom. Every country in the world has a similar organisation that you can contact to discuss issues related with problem gambling.

Login to the casino where your winnings are and make a withdrawal. Don't contact MegaMoolah.com as we're not able to help with your withdrawals.

If a website that you have been visiting many time before stops working it might be your anti-virus program. Many anti-virus programs these days offer "safe web surfing" and it can erroneously block websites that you don't want it to block. To fix this open your anti-virus program and find a way to view the 'website exceptions' settings. In the exceptions you can add the URLs of your favourite websites and never have to worry about a website not loading properly. Another option is to clear the browser's cache; close the browser, then open it again, then try to access the casino website. To clear the cache simply google for instructions.

No, there is no official Mega Moolah app because the game plays through the mobile browser. Beware of apps in Google's Play Store that bear the Mega Moolah name as those apps are not endorsed and are not official. These apps may link to unsecured websites, or worse, and access your contacts, photos, etc.

There are some simple steps that you take to protect yourself from malicious websites.
1) Buy virus protection software that provides total security from browsing protection to a virus scanner, also for mobiles. For example F-Secure.
2) Use a free online virus scan solution. For example Trend Micro's Housecall.
3) Don't download unknown "free" software. For example if you wanted to download the Mega Moolah game, make sure you do it from a Microgaming-powered casino found on our Where to Play page. If unsure, please contact us (see link bottom of page).
4) Never open unknown email attachments. A Microgaming-powered casino will never email file attachments to install. They will instead provide a link to a secure page from where you may download the casino.
5) The Mega Moolah game can be played in the browser. So no need to download anything if you don't want to!
6) The Mega Moolah game can be played on your mobile or tablet. No apps to install! Simply play in the mobile browser.

Yes MegaMoolah.com is safe and does not contain malicious links. You can check the Safe Browsing Site Status on Google, click here.

Microgaming's download client integrates with the latest versions of Windows to provide a one-stop solution for Mega Moolah players. You can be sure that Microgaming software is 100% free of malware and viruses and the only software that you'll install is the casino lobby. The lobby then connects securely to the games, your player account and banking options. If you are still uncertain about this you can always play in the browser, i.e. in the Instant casino.

The best way is to resolve the matter with the casino. However if you still wish to make a formal complaint then find where the casino is licensed and make the complaint to the authorities. For example, Malta-licensed casinos are all approved and regulated by the Malta Gaming Authority. Their complaint form is here.

If you forgot your password, simply go to the casino website and click the 'Forgot Password' link. If you forgot your Username check the initial Registration Confirmation email that you received when you registered with the casino. Your username is in that email. If you still cannot login with your Username and retrieved Password, go to the casino website and open Chat Support and ask for assistance. You may also email the casino support. All of the contact details are in your Registration Confirmation email.

Linking to another website is the best way to share it with friends and other internet users. You can do this using the social media widget that is on the left side of the screen.

To check if Mega Moolah is available from your location and jurisdiction, visit this page.

Usually the error is related to the browser's cache. Search Google how to empty your particular browser's cache and try again. If the error persists download another browser such as Firefox or Chrome. If on Windows computer you may also opt to download and install the casino offering a more stable gaming environment.

Contact the casino you registered with via chat, email or telephone. Tell them your player ID and ask for your account to be terminated. Ask for all future marketing activities to your mailing address, email, and mobile to also be stopped.

Yes, the higher the bet the greater the chance of triggering the progressive jackpot bonus game. While the bonus game itself is triggered randomly, the game logic dictates the higher the bet the greater the chance of triggering the bonus game in the first place.

eCheck allows Canadian players to make payments to merchants directly from their bank accounts. The time it takes to complete a withdrawal or deposit to a casino can take up to 8 business days (subject to clearing) but can clear in 3 days.

Withdrawals are handled within 48-96 hours of the request. Withdrawals are processed on weekdays and working days only. A common mistake players make is to request a withdrawal late in the week hoping to receive the funds by Friday.

Most games are meant to be played in wide screen mode because playing in portrait mode would reduce the width of the game making icons and buttons too small. This is why when loading the Mega Moolah game in your mobile it will ask for you to rotate the mobile to landscape mode. If the screen on your device is stuck in portrait mode, you will need to go to your device's settings to allow for rotation.

The player must contact the casino they registered with and ask them to either be removed from hard, email and/or sms mailing lists. The simplest way is to ask for the gaming account to be terminated.

Yes, residents of India can play the Mega Moolah. Check your country here, or visit the where to play page.

Yes, visitors from most African countries can play the Mega Moolah. Check your country here.

Yes, however some countries may not be accepted at online casinos. Check your country here.

Yes, most EU residents can play the Mega Moolah. Check your country here.

Yes, Turkish residents may play Mega Moolah. Go to the check my country page or where to play page.

No, residents from the United States of America and Overseas Territories are prohibited from playing at any online casinos that hosts the Mega Moolah game.

The Mega Moolah jackpot is always paid out in a single lump sum.

This depends on the currency the player is playing in. The base currency is Pound Sterling (GBP) but it does not mean the player will necessarily win the amount in GBP. For example a Norwegian player using Norwegian Krone (kr) will win the jackpot in kr, not in GBP, or converted from GBP.

The Mega Moolah comes with a Free Spins Bonus game, and a Jackpot Bonus game, both providing excellent winning opportunities for the lucky.

The jackpot bonus is a Jackpot Wheel type of game where the player gets to spin the wheel and win one of four jackpots; the Mini, Minor, Major or the Mega. There's no way of losing in the jackpot wheel as every notch in the jackpot wheel has a payout. Depending on the players luck the amount won in the jackpot wheel can be $10+, $100+, $1000+ or millions.

If you local currency is available at the casino, play in that currency to avoid currency exchange fees. If you local currency is not available you can choose to play in e.g. US dollars, Euros, or British Pounds.

Microgaming Software Systems Limited. Microgaming is the world's largest online casino game development company based in the Isle of Man, United Kingdom. The Microgaming Jackpot Network, which the Mega Moolah game is part of, is also the biggest jackpot network in the online casino industry having paid out more several hundred million Pound Sterling since 1999.

One million Pound Sterling is the minimum jackpot. However if a player is using dollars or euros to play with, then the minimum jackpot is one million in those currencies. The jackpot depends entirely on the player's currency of choice.

The £13.2 million won by Jon Heywood from the U.K. in October 2015, is not only the biggest jackpot won on Mega Moolah, but also the world record in terms of online slots jackpots won.

The Mega Moolah jackpot is 'linked' to form one progressive jackpot across all Microgaming-powered online casinos. Tens of thousands of players on these online casinos access and play the Mega Moolah game at any one time. From each bet they make, a small 'seed' amount is put aside and into the common jackpot.

The original and most popular game theme is the Wild Africa Mega Moolah. Other themes are; Summertime, American and Egyptian.

Five reels and 25 paylines. Get more game info the Mega Moolah here.

Yes there is a free spins feature in the game. You need to land three Monkey symbols to trigger the free spins bonus.

The payouts are enormous and since 2006 when the Mega Moolah game was released, more players have won the Mega Moolah jackpot compared to any other progressive jackpot.