Questions & Answers

We receive questions from players around the world. Here are some of the most popular questions relating to the Mega Moolah game.

Login to the casino where your winnings are and make a withdrawal. Don't contact as we're not able to help with your withdrawals.

If a website that you have been visiting many time before stops working it might be your anti-virus program. Many anti-virus programs these days offer "safe web surfing" and it can erroneously block websites that you don't want it to block. To fix this open your anti-virus program and find a way to view the 'website exceptions' settings. In the exceptions you can add the URLs of your favourite websites and never have to worry about a website not loading properly.

No, there is no official Mega Moolah app because the game plays through the mobile browser. Beware of apps in Google's Play Store that bear the Mega Moolah name as those apps are not endorsed and are not official. These apps may link to unsecured websites, or worse, and access your contacts, photos, etc.

There are some simple steps that you take to protect yourself from malicious websites.
1) Buy virus protection software that provides total security from browsing protection to a virus scanner, also for mobiles. For example F-Secure.
2) Use a free online virus scan solution. For example Trend Micro's Housecall.
3) Don't download unknown "free" software. For example if you wanted to download the Mega Moolah game, make sure you do it from a Microgaming-powered casino. If unsure, please contact us (see link bottom of page).
4) Never open unknown email attachments. A Microgaming-powered casino will never email file attachments to install. They will instead provide a link to a secure page from where you may download the casino.

Yes is safe and does not contain malicious links. You can check the Safe Browsing Site Status on Google, click here.

Microgaming's download client integrates with the latest versions of Windows to provide a one-stop solution for Mega Moolah players. You can be sure that Microgaming software is 100% free of malware and viruses and the only software that you'll install is the casino lobby. The lobby then connects securely to the games, your player account and banking options. If you are still uncertain about this you can always play in the browser, i.e. in the Instant casino.

The best way is to resolve the matter with the casino. However if you still wish to make a formal complaint then find where the casino is licensed and make the complaint to the authorities. For example, Malta-licensed casinos are all approved and regulated by the Malta Gaming Authority. Their complaint form is here.

If you forgot your password, simply go to the casino website and click the 'Forgot Password' link. If you forgot your Username check the initial Registration Confirmation email that you received when you registered with the casino. Your username is in that email. If you still cannot login with your Username and retrieved Password, go to the casino website and open Chat Support and ask for assistance. You may also email the casino support. All of the contact details are in your Registration Confirmation email.

Linking to another website is the best way to share it with friends and other internet users. You can do this using the social media widget that is on the left side of the screen.

To check if Mega Moolah is available from your location and jurisdiction, visit this page.

Usually the error is related to the browser's cache. Search Google how to empty your particular browser's cache and try again. If the error persists download another browser such as Firefox or Chrome. If on Windows computer you may also opt to download and install the casino offering a more stable gaming environment.

Contact the casino you registered with via chat, email or telephone. Tell them your player ID and ask for your account to be terminated. Ask for all future marketing activities to your mailing address, email, and mobile to also be stopped.

Yes, the higher the bet the greater the chance of triggering the progressive jackpot bonus game. While the bonus game itself is triggered randomly, the game logic dictates the higher the bet the greater the chance of triggering the bonus game in the first place.

eCheck allows Canadian players to make payments to merchants directly from their bank accounts. The time it takes to complete a withdrawal or deposit to a casino can take up to 8 business days (subject to clearing) but can clear in 3 days.

Withdrawals are handled within 48-96 hours of the request. Withdrawals are processed on weekdays and working days only. A common mistake players make is to request a withdrawal late in the week hoping to receive the funds by Friday.

Most games are meant to be played in wide screen mode because playing in portrait mode would reduce the width of the game making icons and buttons too small. This is why when loading the Mega Moolah game in your mobile it will ask for you to rotate the mobile to landscape mode. If the screen on your device is stuck in portrait mode, you will need to go to your device's settings to allow for rotation.

The player must contact the casino they registered with and ask them to either be removed from hard, email and/or sms mailing lists. The simplest way is to ask for the gaming account to be terminated.

Yes, residents of India can play the Mega Moolah. Check your country here.

Yes, South African residents can play the Mega Moolah. Check your country here.

Yes, however some countries may not be accepted at online casinos. Check your country here.

Yes, nearly all EU residents can play the Mega Moolah. Check your country here.

Yes, Turkish residents may play Mega Moolah at the following casinos: Option 1Option 2 | Option 3.

No, residents from the United States (and territories) are prohibited from playing at online casinos that host the Mega Moolah game. United States also includes North Mariana Island, Guam, Puerto Rico, U.S. Virgin Islands.

The Mega Moolah jackpot is always paid out in a single lump sum.

This depends on the currency the player is playing in. The base currency is Pound Sterling (GBP) but it does not mean the player will necessarily win the amount in GBP. For example a Norwegian player using Norwegian Krone (kr) will win the jackpot in kr, not in GBP, or converted from GBP.

The Mega Moolah comes with a Free Spins Bonus game, and a Jackpot Bonus game, both providing excellent winning opportunities for the lucky.

The jackpot bonus is a Jackpot Wheel type of game where the player gets to spin the wheel and win one of four jackpots; the Mini, Minor, Major or the Mega. There's no way of losing in the jackpot wheel as every notch in the jackpot wheel has a payout. Depending on the players luck the amount won in the jackpot wheel can be $10+, $100+, $1000+ or millions.

If you local currency is available at the casino, play in that currency to avoid currency exchange fees. If you local currency is not available you can choose to play in e.g. US dollars, Euros, or British Pounds.

Microgaming Software Systems Limited. Microgaming is the world's largest online casino game development company based in the Isle of Man, United Kingdom. The Microgaming Jackpot Network, which the Mega Moolah game is part of, is also the biggest jackpot network in the online casino industry having paid out more several hundred million Pound Sterling since 1999.

One million Pound Sterling is the minimum jackpot. If a player is using dollars or euros to play in, then the minimum jackpot is one million dollars or euros.

The £13.2 million won by Jon Heywood from the U.K. in October 2015, is not only the biggest jackpot won on Mega Moolah, but also the world record in terms of online slots jackpots won.

The Mega Moolah jackpot is 'linked' to form one progressive jackpot across all Microgaming-powered online casinos. Tens of thousands of players on these online casinos access and play the Mega Moolah game at any one time. From each bet they make, a small 'seed' amount is put aside and into the common jackpot.

The original and most popular game theme is the Wild Africa Mega Moolah. Other themes are; Summertime, American and Egyptian.

Five reels and 25 paylines. Get more game info the Mega Moolah here.

Yes there is a free spins feature in the game. You need to land three Monkey symbols to trigger the free spins bonus.

The payouts are enormous and since 2006 when the Mega Moolah game was released, more players have won the Mega Moolah jackpot compared to any other progressive jackpot.