Connection issues - What happens when things go awry on Mega Moolah?

When there are technical issues playing the Mega Moolah

Technology is a wonderful thing, unless you are a Luddite, but while mobile devices, tablets and personal computers have ushered in the new digital era, there are times when even the best equipment, software and connections can have a 'senior moment' and glitch out.

Even in online casinos, where the software for games and the casino itself, is rigorously tested and re-tested to ensure that it is as infallible as possible, there are a number of things outside the casinos control that can occasionally cause things to go on the fritz.

This is generally because you are not looking at a single, standalone machine as you would play in the arcade (and even then, arcade machines are still far from infallible). For most, if not all, online casino games you have four key items in the chain.

  1. The server, where the casino and its games are hosted.
  2. The software which runs the casino and also each individual game's software program.
  3. The connection between the server and your device.
  4. The end user device (Computer, Tablet or Mobile Device usually).

Faults can occur at any point along this chain (though they tend to occur more frequently in some than others). As a result of this, online casinos have clear guidelines as to what will happen in the unlikely and rare event of an individual having an issue when playing a game, such as Mega Moolah.

So to begin with, let's take a look at where about in the chain listed above, you are most likely to develop an issue when playing a game like Mega Moolah online.

What is the Issue likely to be? Software, Hardware or Connection glitch?

Although problems with the hardware or software are possible, when it comes to glitches in an online casino, the vast majority of issues are caused by connectivity issues between the end users' device and the server hosting the casino and its games.

Very rarely, you may find that the server is down or is being upgraded, which may see a casino or some games offline for a short period. Even rarer, to the point of being almost unheard of, you may come across a glitch in the software that may require the development team to examine the code a little more closely.

However, it is connection between your handheld device or computer and the server where you play at the casino which tends to cause 99% of issues when playing online.

There are two types of connection you can uses nowadays, there is WiFi, which tends to be more reliable, stable and faster (although in areas with poor WiFi connections, this is not always the case), and mobile connections (such as 3G, 4G and the forthcoming 5G services), which tend to be less reliable and slower (although 5G does seem to promise far greater reliability and faster speeds than ever before).

As you would expect, 3G/4G connections are more likely to experience 'bumps in the road' when playing Mega Moolah than WiFi, but WiFi too is not immune to problems. WiFi services can 'drop out' from time to time which can interrupt your connection to your game and the casino.

It is these interruptions in play which are the cause of the vast majority of issues with online casino games like Mega Moolah, so what actually happens if you click to spin and then your connection drops out before you discover the result of that spin?

What happens when I lose connection during a spin?

Online Casinos are well aware that losing connection while playing slot games is going to be the number one cause of issues for players, so they have developed a clear structure for dealing with the issue.

The problem occurs when you click spin on a game and the click registers with the server and sets in motion the random number generator in the slot, which then decides the outcome of your spin. Once this is decided, the results of that spin are transmitted back to your chosen device and the outcome displayed on your screen. This whole process can take just a fraction of a second.

However, if your Internet connection drops out after you click spin, but before the random number generator can send the result of your spin back to your computer, then the software will recognise that your connection has been lost. What will then happen is that the server will retry sending the results of your wager back to your computer and it will do this several times over a period of time.

This is why, sometimes, if you spin the reels and the connection is lost for a brief moment, you will see the reels spin, but then after a longer than usual spin period, the reels will show the result of your spin. That is because while the first send of the results to your device may have been unsuccessful, once the connection was restored, a subsequent resend of the result of your spin was successful.

However, if after a while the connection still remains down, then the software will note that your bet was not completed. Then when you log in to your account, you will receive a notification from the casino of an unfinished bet.

This is good to know, especially if you use the autoplay function on a slot. This is because it means once your connection is lost, even if you have autoplay engaged, the game will not continue without you and you won't be penalised the cost of a spin when you lose your connection.

What happens if the game glitches during a spin?

As we have mentioned above, 99% of glitches when playing a game like Mega Moolah online are caused by connection issues, however in the extremely rare case of a glitch occurring in the game that renders is unplayable or unusable, then the likelihood is that this is a very rare issue indeed and you should contact customer support services with details of your issue.

Personally, I always try to get a screen-grab of the issue if one occurs and also have details down of the device you are using and if possible, the version number of your casino software and your handset or computer operating system.

The more information you can give to customer services about your issue, then the greater the likelihood is that they will be able to get to the bottom of it and offer you a potential solution to the issue that you face.

What happens if a false progressive jackpot win is reported?

Perhaps the worst scenario for an individual and an online casino, is the potential for a user to be playing a game like Mega Moolah, and for them to hit a glitch that sees a false progressive jackpot win reported back to the user.

While I am not even sure if this has ever happened on Mega Moolah, the good news is that there are safeguards in place to ensure that should this happen, it will be dealt with very quickly and efficiently.

When the Mega Moolah jackpot is triggered, the software will let the casino know that it has been won and usually, a casino representative will call the lucky winner within a few minutes of the win to confirm their details and that the win was a legitimate win.

If for any reason, the win is not legitimate or is a false win, then this is where the issue would be identified and the casino would then communicate that to the player.

If a player thinks they have won and have not heard from the casino, then I would strongly advise that they call customer support to clarify whether the win is a genuine or a false win caused by a glitch in the software.

Mega Moolah said I won 25,000 but when I checked my account, there was only £250 in it?

Quite often, one of the more common issues players have with slot games is that they don't understand what the jackpot amounts stated on the slot actually add up to in real cash terms. In many games, such as Mega Moolah, the prizes on offer in the standard base game are displayed in coin terms, not pounds, dollars or Euros.

Now what this means is that a 25,000 jackpot means 25,000 coins, not 25,000 pounds, euros or dollars. What your single coin denomination is per spin, will determine how much that equates to in real cash terms. If you are playing Mega Moolah for the minimum bet of 0.25 per spin, that means your coin denomination is 0.01.

As such, a 25,000-coin jackpot win in the Mega Moolah base game equates to £250 in real cash terms (assuming you are using British Pounds as your base currency).

It is worth remembering that all payouts on the Mega Moolah slot are automated and as such, the likelihood of their being an incorrect payout based on a genuine win are incredibly small, if not virtually nil. Usually, when an error in the size of a payout is reported therefore, it is down to a player misunderstanding the cash value of their win.

Someone has accessed my account and used my money to play Mega Moolah, what should I do?

Security is paramount at top casinos and while your data is as secure as possible, there are still times when your account could be compromised in other ways, especially if someone else has managed to get hold of your password and account information.

If you log in and find money has been fraudulently accessed from your account, then you should contact customer support services immediately as they will have clear guidelines for you to follow should this be the case.

You should then also update all your security information, including your passwords, and revise your security procedures on your chosen handset and device to try and ensure that the same thing does not happen again.

Your password is the most important "word" - use a different password for every website. For example the worst case scenario is that your web-based email address like Gmail, or similar, password is the same as your casino account password.

Byline: This article was published by Mega Moolah expert Henry. Media and other enquiries.

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