Troubleshooting common Mega Moolah casino bonus problems

If you visit any site that offers customers the chance to review an online casino, one of the most common complaints you will find is a customer complaining that they were 'scammed' out of their deposit.

"The casino said they'd give me a bonus of £500, but when I made my deposit, I only received £50, it's a rip off…" so goes the general theme of these complaints.

Now of course, if you are someone that has been the victim of fraud by a casino, or a scammer, then you have every right to complain. Not only that, you should get in touch with the relevant authorities to report what has happened and to see whether a criminal act has taken place.

However, in the vast majority of cases when it comes to problems with a mobile casino bonus, the error is, unfortunately, on behalf of the player and this all stems from the player either not reading, or not fully understanding the terms and conditions of the bonus offer in question.

Let's now take a look at some of the most common issues people have with online casino bonuses.

  • The casino said a bonus of £500 is available to new players, but I only received £50!

I think this is the most common issue people encounter when joining a new casino. Some people erroneously believe that by signing up and making a small deposit, they will soon have a bulging account at the casino with hundreds of dollars for them to play with.

Unfortunately, this is simply down to the player misunderstanding how the bonus offer works. While some bonus offers will award a player a stated sum, they are few and far between and generally only offer very small amounts of money (usually around the 10.00 mark). The vast majority of these offers are what are termed Matched Deposit bonuses. This means that how much you deposit will determine how much of the maximum bonus amount you will receive.

The size of the Matched Deposit bonus is also important. A 100% Matched Deposit bonus of up to £500 for example, means that if you were to deposit £50 into your account, you would receive £50 in bonus funds. If you deposited £500, or more, then you would receive the maximum bonus amount from this offer of £500. It is not the case that you would receive a £500 bonus, if you deposited less than £500 in this offer.

However Matched Deposit bonuses can be of differing sizes. A 200% Matched Deposit bonus of up to £100 would mean that for every £1 you deposit over the minimum deposit amount (which is usually around £10 or £20) then you would get £2 worth of bonus cash. So, for this offer, you would only need to deposit £50 in order to receive the maximum £100 bonus on top.

The key thing to remember here is that when a casino advertises a bonus, they are advertising the maximum bonus amount and dependent on the terms and conditions of that offer, you may need to deposit a similar amount in order to activate the full bonus.

  • I deposited my £20 and received a £20 bonus, but I cannot access the bonus to play on Mega Moolah!

Another common error particularly by novice mobile casino customers is to make a deposit into your account with a casino and accept the bonus that comes with it and then try to play with the bonus cash you have earned first.

Of course, if casinos allowed this, then players would simply make a deposit, claim the bonus, play through the bonus and then withdraw their cash, leaving them at no risk of losing their money, but he casino would effectively be paying them to play the slots!

Mobile and online casinos are wise to this now and the general rule is that if you accept a bonus when you make a deposit, then you need to play through your deposited cash first, before you can access the bonus funds.

So for example, if a customer deposited £20 and received a £20 bonus, they would need to play through their initial £20 deposit and have their cash account read £0, before they can then access the £20 in bonus funds to play with. This is the case on any slot, not just progressive slots like Mega Moolah.

Once they have played through their deposit, then the bonus becomes active and can be used in the same way as standard deposited cash. This isn't the casino cheating the system, it is simply an effective way to stop unscrupulous players misusing the bonus offer while allowing genuine players the chance to maximise the bonuses they receive from the casino, and that is a good thing if you are interested in fair casino gaming and great casino bonus deals.

  • I played through my £20 deposit and my £40 bonus and I won £100 playing Mega Moolah, but the casino is still saying I cannot withdraw my money?

Another common misunderstanding regards any winnings that you earn with your bonus cash and (sometimes) your deposited cash.

When a casino offers players a bonus, there is an inherent risk to the casino with this in that the player may win money and then withdraw it. If enough players did this, then the casino would quickly start losing money and go out of business.

To mitigate this, the casino will often have as part of the terms and conditions of an offer a built in wagering requirement for any money you win either with your bonus and sometimes your deposited cash too.

The wagering requirement is usually stated as being 10 times or 25 times or even 50 times your bonus or bonus and deposit and what this means is, you need to wager at least this amount of money in order to be able to withdraw any funds attributable from your bonus (or your deposit, if this is included in the offer).

How does this work? Well, let's say you deposit £20 and receive a £20 bonus and the terms and conditions of your offer state that you have a wagering requirement of 25x the bonus amount. A quick calculation of 25 x £20 reveals that you need to place £500 worth of wagers with your bonus cash before you can withdraw any cash attributable to it.

It is strongly advised for new players to check the terms and conditions of the offer to see what governs the wagering requirement at your chosen casino, in particular the size of the wagering requirement and whether it applies to just bonus funds, or whether it applies to your deposit and bonus funds.

  • I signed up with a 100 Chances to win Mega Moolah offer, but I only got 50 spins!

Currently a number of Microgaming casinos are offering players the chance to sign up with small initial deposits (ranging from 1.00 to 10.00 in various currencies) and for that they will receive between 80 and 150 spins on the Mega Moolah slot.

The first thing to realise with this offer is that you don't actually receive "free spins" per se. When these offers are accepted and triggered, players will receive a bonus cash amount that equates to the stated number of spins on the Mega Moolah slot at, and this is crucial, at 0.25 per spin.

So, for example, if you were to take the 80 Chances offer for a £1 deposit, then you would have the £1 you deposited in your account, plus you would get £20 worth of bonus cash in your bonus account. Then you would head on over to the Mega Moolah slot and play your 80 spins.

It is here that the confusion over the bonus can occur. Firstly, you must play through your deposited cash of £1 to access the bonus cash - just remember to set the bet amount to £0.25 per spin to actually get the complete 80 spins.

If you find the slot is set at a higher wagering amount per spin than £0.25 (say £0.50), then you will not get the stated number of free spins for your money, but only half that amount. Play through a £25 bonus at £0.25 per spin and you get 100 spins as the offer states, however play through a £25 bonus at £0.50 per spin and you only get 50 spins.

As such, when you realise these bonuses, it is always sensible to ensure that you have set the stake amount to the correct level to maximise the number of spins you get with your Mega Moolah offer.

Incidentally, you can win the Mega Moolah top jackpot prize using a welcome bonus offer. There are well-documented cases of this happening to players after they have joined a casino.

  • I've been working my way through my wagering requirement for my bonus on the Mega Moolah slot and then when I logged in one day, the casino had taken my bonus cash out of my account!

There's no worse feeling for a customer to log into their account and discover that funds that they expected to be there, have seemingly vanished. Some may worry that this is fraud. However, if you find that your cash balance is untouched, and it is your bonus balance that has disappeared, then it is likely to be something very different.

When you activate a bonus and accept the terms of the offer, including the wagering requirement, then the casino will usually give you an indication in their terms and conditions for how long you will have to meet the terms of the wagering requirement. This period of time depends on the offer and casino in question and can vary, however in most cases you usually have a period of between 30 and 60 days (1-2 months) in order to complete the wagering requirements of an offer.

During that period, the bonus cash will remain in your account for you to use when you have run out of your deposited cash. However, if the period of time within which you need to complete the wagering requirement expires without that requirement being met, then the casino will automatically remove the bonus funds from your account.

Often when your cash account remains untouched, but your bonus has disappeared, it is this rule that the casino is enforcing. However, if you log in and you feel that something untoward has happened to your account and that money is missing for another reason, do contact the casino so that they can investigate what has happened for you.

In summary

As you can see, many of the 'problems' people routinely encounter when accessing casino bonus offers, are often down to a lack of understanding of the terms and conditions of the offer. It is always a good idea therefore to read through the key terms and conditions of the offer before you sign up to ensure that you are happy with the bonus.

And as a good rule of thumb, if a bonus appears too good to be true, then usually it is and you'll need to discover how the bonus is structured and what the wagering requirements are to allow the casino to offer the deal.

We have vetted the Mega Moolah offering casinos so that you can enjoy the game without getting lost in the terms and conditions. The offers on our Where to Play page should be easy to understand as we have the exact instructions and offer details for each of the offers.

Byline: This article was published by Mega Moolah expert Henry. Media and other enquiries.

Next article: What is the best Mega Moolah Bonus from Canada?